WHAT THE HELL DO WE PAY VITALITY FOR!!! PATHETIC!!! BAD!!! Service!!!

I have NEVER come across such POOR, PATHETIC and BAD service from Discovery Vitality!!!!! I am SICK and TIRED of fighting every time I CALL THEM!!!! There turn around time is supposed to be 3-5 working days mine has been 20 working days!!!! About 2 & half months ago I called vitality complaining about my vitality points which I tranfer into a voucher that when I go use the voucher it says it has already been used (of which I did not use!!) the lady just tells me sorry its already been used thats what the system says. I left it because she was NOT helpful at all. Now again 3 and half weeks ago I called to complain about EXACTLY the same thing - It has been an ongoing fight - and what makes it worse is they NEVER CALL BAC****!! I waist my money (and pay my medical aid every month) and all they say is "we will exculate it and will contact you bac****! REALLY!!!!???? I spoke to a lady called Kopala (not sure of spelling) and she promised to get back to me this was 10 working days ago as well as weekends between - then on Thursday 22 August 2019 I CALLED AGAIN and spoke to a lady called Andisa and told her that I don't want to wait another 3-5 working days as I have waited long enough - I told her that I wanted feedback by EOB on Thursday 22 August 2019. Guess what today is Tuesday and still NO CALL!!!!! According to her (please listen to the recordings) she said I have got my new vouchers and I said no I don't as 3 have expired of which these are another 3 that I have lost DUE TO VITALITY!!!!! I have not lost a total of R400.00 in vouchers and ABSOLUTLEY NOBODY IS GETTING BACK TO ME!!!!! WHAT THE HELL DO WE PAY VITALITY FOR!!! PATHETIC!!! BAD!!! Service!!!