What's happening Vitality?

So I am a totally frustrated customer right now.<br> <br> So firstly last week I receive an email to say I can go and collect my running licence, and it reads \ Please note that the Sandton venue will be open this Saturday, 5 February from 9:00 to 12:00 to help faciliate weekend collections for the majority of our members.\"<br> <br> So just for your information, the 5th was Friday!! You guys spelled \"faciliate\" incorrectly. Then my husband received information that his licence expired 31/12/2016. Meant to say 31/12/2015. Again you guys make an error. <br> <br> My question is really, so many errors? Such a big and professional company, and so many errors, that are easy to pick up!! Unprofessional beyond measure!! And this can be misleading and confusing to us!!!<br> <br> Overall so disappointed with Vitality as a product.<br> <br> And yes I know you guys are hecticly busy right now but it is such bad service. I pay you guys for a service I expect a service for it... Seems like you guys cannot manage. <br> <br> I am trying to cancel my running club membership, but no reply?????? Please help???<br> <br> Totally frustrated!!! "