What is the turnaround time for the Discovery Systems Department ?

<div><em>I have had 3 products with discovery since 2017 namely Life Insurance, Medical Aid and Vitality Active Health. I recently added a Discovery car insurance from August 2019. This is when the trouble started, financial advisor logged the issue and was advised an entity merge had to take place. This entity merge was done but as result my discovery vitality active health is no longer inactive. As a result I have been unable to earn points or rewards for the past 6 weeks. The only response is your issue is logged with the systems department. Just how long does the systems deparatment take to resolve issues ?</em>&nbsp;</div>