What Happened After We Trusted the Pre-Authorisation Process

Extremely disappointing experience with Discovery Health. My husband received pre-authorisation from Discovery for a medical procedure. He underwent the procedure based on that approval. However, while he was still in recovery, we received messages stating that Discovery had retroactively declined the procedure — after it had already been done.Discovery then claimed non-disclosure on our part and cancelled our medical aid immediately. As a result, we are now being held responsible for all the medical bills, despite following the correct pre-authorisation process. We have since cancelled all our Discovery products. We are now left without medical aid, and my husband’s mental health has deteriorated because he can’t access the treatment and support he urgently needs. This experience has been financially and emotionally devastating for our family. I hope our story encourages others to proceed with caution.