WHAT GOOD ARE BENEFITS IF YOU CAN'T ACCESS THEM WHEN YOU NEED THEM???

<p>I have spent roughly 4 frustrating hours on the phone with Discovery over the past three days trying to sort out my Vitality membership (which was cancelled in an error made by Discovery). Finally, in late January I received an email that it would be reactivated by the 1st of February. I waited about 2 weeks to book my flights home for Easter (in order to get the 35% discount I should have been entitled to through Discovery Vitality membership). On the 1st of Feb, I went online to book my flights, only my Vitality had not yet been activated. As I continued to watch flight prices skyrocket for this popular weekend, I eventually had to go ahead and book my flights without the discount. After another hour on the phone today I was again told that my Vitality would be activated ASAP. But its a little too late now, isn't it?</p> <p> </p> <p>If Discovery makes an error, I should not have to wait a month for it to be corrected AT MY EXPENSE AND TO MY DETRIMENT. </p> <p> </p> <p>Very unhappy with the service from a company I have belonged to, and my parents have belonged to, for most of my life.</p>