What do I need to do to get someone to help me renew my membership?

I'm at my wit's end. My husband an I joined Team Vitality in 2024, and what a mission it was! Even though we both have a Discovery Bank account the joining fee would not/could not be paid electronically we had to do an EFT. It took as a month of constant calling and following-up before Team Vitality could find our payment on their system (we did sent proof of payment immediately on payment) and to allocate it to the correct account. We completed the electronic forms for debit orders to automatically renew our membership for 2025 - and it did not happen. I've tried to renew online 5 TIMES! the last 4 times while speaking to a call center agent. Once I click on PAY, nothing happens. 3 times they logged a quarry and 3 times the 'pending' status were removed the 3rd time I was asked to send a screenshot of the blank screen I get whenever I click on PAY. The fourth time my call was forwarded to a manager. Again I had to send the screenshot, a couple of days later I got an email (password protected document) asking if I'm paying via my Standard Bank account. I've never had a Standard Bank account in my life. I replayed 'No I pay via Discovery Bank' and that was the last I heard ... more than a week ago. There is a 10km race coming up, I need a new ASA number, I need to renew my membership, I don't have a month to follow-up if I do an EFT again. Surely it can't be that difficult... why doesn't my payment go off from my Discovery Bank account? What is the the problem? Is it a setting? CAN SOMEONE PLEASE CALL ME AND SPEAK TO ME! I'm not the only one who has trouble, on our WhatsApp group several other people had trouble and had to do EFT payments. Something is wrong somewhere. So my question is, do I wait for a miracle or take a chance and do an EFT again or what?