What a disgrace — Discovery’s accounting measures are unacceptable.

I recently received a travel miles reversal transaction out of the blue. When I queried it (with a very helpful agent), I was told that Discovery identified “a list of clients where miles were not correctly deducted for travel transactions.”

The original transaction happened in December 2024 — nearly a year ago! What kind of financial institution only realises such an error 10 months later?

Now I find myself in a deficit, after already planning to use those miles for something else. There was no warning, no communication, no email, no SMS, not even a WhatsApp. Discovery can spam customers daily with promotional messages, yet fails to notify us when their own poor financial controls create serious consequences.

This is not only sneaky but also negligent. I am extremely concerned about Discovery’s financial integrity and ethical principles.