Wellness Day incompetence

I attended the Wellness Day at the Planet Fitness Sandton to do all three assessments (Biokineticist, Dietitian and Vitality Health Check), I completed all of the paperwork, made the payment and completed all three assessments.<br> The team was very friendly, but perhaps they should be paying more attention to their job, because for the last month I have been struggling to get the points awarded for the Vitality Health Check.<br> After numerous phone calls and excuses, it turned out the payment I made on the day was not inclusive of the Vitality Health Check and only covered the Biokineticist and Dietitian.<br> My problem is not the payment as I knew I had to pay, it was the incompetence of the Vitality Staff on site at the Wellness day as well as the amount of time it took Discovery Vitality to realise what the problem was.<br> Better communication is required for those attending Wellness days, not just handing you a bunch of forms to be filled in and then rushing you from one office to next to try and get as many people through the process as quickly as possible!<br> I was very disappointed with my experience at my first Wellness day and would think twice about attending a similar event again!