Week and time wasted on useless customer service help

i booked a flight on Monday 4th July for R1500 and the payment didn't go though , i then tried calling the contact center for help , 3 days later after many Facebook messages calls , transfers being told its the wrong department etc still no assistance , i then went into the Discovery office for help still didn't come right , then a manger called me late on Wednesday , ashikaq patel , the call cuts and doesn't call back i call her back and then the call cuts again and she doesn't call back ? after an entire week of failed attempts flights were now up to 3000 , discovery basically tells me there is nothing they can do and i must rebook ? well if my called was answered and matter handled correctly on the first attempt im sure i wouldn't have went though all the time wasted , yes a week of wasted air time , time that could have been working and frustrations .. still requesting ashiqa to call me back Friday via Facebook still one one has called to update me etc , say sorry or tell me what is going on ? vitality still charges a full premium but one cant even book flights if they dont bank with discovery !!!!