MH
Maryke H

1 reviews | Active since Dec 2009

22 Apr 2015, 14:32

WEBSITE NOT CORRESSPONDING TO REALITY

I purchased a Polar Loop during January 2015 in the belief that I will get a 25 % cashback on the purchase price - in spite of promises from the Call Centre to get back on this matter, nothing happened. I was also promised the linkage between Vitality and Polar will be sorted out in a month or so, so I can start earning Vitality points. Three months down the line nothing is happening. What is even more annoying is the Discovery Website purporting to do the linkage. Discovery is clearly struggling with IT people not doing their job in programming their website correctly. Today I could also not access my DQ Travel report in spite of the Call Centre claiming I should be able to.<br> <br> Would really not recommend anybody joining Discovery. Their call centres continuously has enormous background noice and only makes empty promises.

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply22 Apr 2015, 14:54
Official
Hello MarykeElsa,

Thank you for your comment and for bringing this matter to our attention.

We have requested that Vinor contacts you to discuss.

Regards

Marvin Mo***eng
Discovery Vitality