JK
JUAN K

1 reviews | Active since Jul 2011

23 Mar 2015, 15:32

Website Defaulted to Preferred HealthyFood partner

In january I activated the woolworths partner for healthy foods, I then got a woolworths card, and wanted to link it to my vitality profile. Today When I logged in, I saw that it defaulted me to Pick and Pay as a Preferred HealthyFood partner. I never selected PNP, and now it says \You can only change a preferred partner once every 12 months. Juan Korb activated the HealthyFood benefit and chose Pick n Pay as your preferred partner on 19 January 2015. You will only be able to change your preferred partner on 20 January 2016". So for the next year I can not get rewards for a fault on their website that defaulted the selected partner."""

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply24 Mar 2015, 09:55
Official
Hello JAKES782,

Thank you for your post.

I have escalated this matter to our HealthyFood specialists and someone will contact you shortly to help resolve it.

Regards
Sipho Mathe
Discovery Vitality