Website and APP continuous to give problems

The discovery app and website does not work as it relates to vitality. Points don't get updated and status is not reflected correctly and the problems has been going since 1 January when I joined. Calling the call center is also a very long exercise as it takes on average 10-15min to speak to a consultant who more often than not can't assist you. Surely running an initiative the scale of vitality across multiple countries should have been tested and have backups and rapid recovery. There are some serious failures in the solution which makes it difficult to trust the wider brand.