We'll get back to you.... Ja right!

Found out about the active rewards and decided to activate it on my Vitality on 13/01/2016 and tried to connect my Runkeeper account. No luck. Logged a call online on 15/01/2016 and received a call back only on 18/01/2016. No luck getting it resolved, so I sent screenshots of my issue as requested on 19/01/2016. Logged numerous calls again and again to several different email addresses, but no reply apart from the automated ones. Come on Discovery, this is not the service I'm used to...