Wavering of Fees/Horrible Customer Service

Submitted request for switch from Multiply to Vitality by wavering the joining fee for 2 memberships (husband and mine) for Virgin Active. Phoned after numerous e-mails sent in March, to find it has not been processed. Received feedback that fees have been wavered due to the lack of service from Vitality, but not notified that it was for one day only that we had to register at Virgin Active again! Had to make special arrangements to then get the profiles loaded at Virgin Active today, but just to find out fees were not wavered as promised. Upon phoning and holding on for calls to be answered, consultants are not sure how to resolve my query. When requesting to speak to a manager since consultants cannot assist, not 1 manager was available since 13h00 today to assist. According to the consultants, the managers are all busy with the back log and cannot take any of my calls. How ridiculous!<br> <br> This is pathetic to say the least. In the meantime, we cannot gym, but yet need to pay in full for the month of April! No solution, no benefit, no customer service... Expected more from a big company like Discovery, but clearly proven wrong! Maybe we should stay at Multiply!