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claire C

1 reviews | Active since Jul 2016

10 Feb 2017, 09:58

WATCH *****!!!

<p>For more than 13 months I have been struggling to get discovery to fix my apple watch to the correct account. I have requested this in writing and have gone to FNB. The investigation is only half completed by FNB accepting Discovery's answer without discovery providing the recordings from the phone calls to anyone. They refuse to provide it to myself, my broker or FNB. I have the evidence that the request was submitted within the required 60 day period (back then no paperwork was required for it) They have absolutely no interest in customer service or even just fair treatment for something that was requested within their requirements, payments made etc.........</p>

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Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply10 Feb 2017, 15:43
Official

Good Day Claire,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team

cC
claire C's update27 Sept 2018, 12:35
Reviewer Update
Good Day To date no one has contacted me. This matter has now escalated drastically! and it has still not been fixed. I have it in writing from Kate Moeketsi that it would be fixed on 23/02/2017. It still has not been fixed. Discovery has broken the NCA by refusing to provide me with a statement for and amount more than the contract on a contract that expired in December of 2017. Despite MANY phone calls and emails no one is bothering to fix it!