WARNING - Be Cautious When Considering DISCOVERY

Discovery and Vitality are giving less and less, taking away more benefits and charging is more and more. This greedy company is going downhill very fast and playing a short game. My suggestion to anyone looking to join a medical aid is to look elsewhere.

The latest examples of getting less and less are as follows:

1) You will only get awarded 100 points for doing 10 000 steps or more in a day 12 times in a month now. Previously this was not limited according to the call centre agent. That more than a 50% reduction in benefit - was anyone notified about this?

2) From end April 2019 you will only get 2500 points awarded for a Glaucoma screening if you are over the age of 60 as opposed to from the age of 40 as up to the end of April 2019. Once again, less benefit and we are paying more.

**Remember back to the end of last year when Discovery was boasting about their massive vitality profits due to members not redeeming their rewards - well, now you know how they are making those massive additional profits happen - by cheating us out of them as their members!!!

3) They are not paying out legitimate medical claims as they are supposed to and making it impossible to query this with someone at head office - you will only deal with call centre agents who do not have all the information and have to escalate your query. This takes at least 3 days, following which you are back where you started and have to re-explain everything to the call centre agent. It is a loop that they keep you running in for months at a time with no resolve.

If you are looking for a medical aid partner who will give you minimum hassle, DO NOT CONSIDER DISCOVERY!!!!

In just a few months we have experienced Discovery going from being the best and most visionary Medical Aid service provider, to the worst service provider.

Well, we are certainly discovering the DISCOVERY of the future...

Keep playing your short game and you will soon be out of business...