Waiting period is too long

<p>Logged a querry on Friday 27th of Jan 2017 because was not able to re-new my license with Team Vitality. Was told the problem is on their side should be fixed the following Monday till today nothing. Now my license has expired!! Called again today (31/01/2017) and was told to wait another 24 hours which is not acceptable. </p> <p> </p> <p>I did assesments aswell not sure why its not reflecting on my account. </p> <p> </p>