1 reviews | Active since Jun 2017
Waiting for Vitality Healthy Gear Card for almost 6 months
<p>So let me begin:</p> <p>In February 2017, go a discovery blue credit card and activated my healty gear benifit. I tried ordering a card but it never came so i phoned and i was told i can only use the number as as they dont do the cards anymore. I accepted this, however my friend who joined vitality in the same time as a NEW cient got his healty gear card after 3 days.</p> <p> </p> <p>This however ****ed me off becuase i was **** to. You are basically telling me you dont care about existing clients. My vitality status is on Gold for the second year running and i use my vitality alot. I know i have a number i can shop with for my healty gear however I still want my card as its a pain in the ass giving that number at the shops every ****** time.</p> <p> </p> <p>After this i have phoned and phoned discovery about 4-5 times ordering a card and every time i'm promised it will be delivered and 5 months later i still have not gotten the card. I have even spoken to a manager who promised me it will be dilvered (that was 2 weeks ago). So Yesterday 2017/0623 i phoned again and i was told they will get back to me and no one did. </p> <p> </p> <p>Everytime i'm told the card is with the curiour service. </p> <p> </p> <p>PLEASE TELL ME HOW LONG WILL I STILL BE **** TO AND WAIT FOR MY CARD. IF I DO NOT GET MY CARD I WILL DRAG VITALITY NAME THROUGH THE MUD.</p> <p> </p> <p>I DEMAND MY CARD BEFORE THE END OF THIS MONTH. THIS IS A ****ING JOKE. HOW DO YOU LIE TO YOUR OWN CUSTOMERS???</p>
Good Morning Jacques,
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
Good Morning Jacques,
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
This is really a ****ing joke. I still have not received my card nor anyone from Vitality contacted me. HOW THE **** DO YOU JUSTIFY THIS?
This is really a ****ing joke. I still have not received my card nor anyone from Vitality contacted me. HOW THE **** DO YOU JUSTIFY THIS?
How is this customer service as for the past 2 weeks no one has contacted me regarding this issue.?????
How is this customer service as for the past 2 weeks no one has contacted me regarding this issue.?????
