Waiting for Cancelation

<p>Hi </p> <p>Can someone please explain to me why I can activate my Vitality within 1hour over a phone call, but it takes a month + Just for someone to Click on a 'CONFIRM CANCELATION' button!! on a monitor(im still waiting)</p> <p>I phoned Vitality help 2x already, each time they say someone will contact me to confirm the cancelation Each time it was 10 days?? Havent heard anything yet</p> <p>Over a month ago and asked for a cancelation since i no longer need it, The person said that they cannot cancel it themselves(its 2017 already..) , and someone will contact me in 10 Days to confirm(even though i am fairly ****** certian i want to cancel)..(10 working days) so thats 2 weeks.. Meanwhile I still have to pay you guys while you take your sweet time looking for that cancel button</p> <p>The ref number they gave me was ********** 865</p> <p>I just want to Cancel my Vitality account! The second time i Phoned they told me its been esculated..Nothing yet, thats 10 days ago again.</p> <p>Can someone please help me to get this sorted, before i have to keep paying another 2 months for something i dont use. If you need any additional information please ask. </p> <p>Kind regards - Christiaan de Haan</p> <p> </p>