WAITING 3 MONTHS FOR MY PNP VITALITY CARD

On the 28th Nov last year I reported my Pnp card and Clicks card were ****** in a smash and grab. I was told it would take 2-3 weeks. I received my clicks card to my home address but its now the 19th February and I am still waiting for my pick n pay card. Every time I email Vitality, they don't reply. Full of promises and no delivery! Apparently a courier was meant to deliver within 7-10 days but that was over a month ago! I am so sick and tired of their pathetic service. Management don't even bother to reply when they promise they have diarised to call me back! They won't even re-imburse or credit me for my pnp purchases as its a company policy but what happened to going the extra mile and offering a great service for a once off error on their behalf - what happened to taking accountability. I've emailed them all my slips but still no response to acknowledge my emails. Why should one have to chase up all the time. They have no idea about excellent customer service. I have also received calls from Skynet - if this is for my card, they are just as useless. Don't leave messages, I call them back, they have no idea what Im calling about & cannot assist me. Im gobsmacked!