Wack administration processes

I was a principal member on my vitality benefit ending 31 December 2014 then became spouse on my wife's benefit effective 1 January 2015. I contacted them at the end of November 2014 advising of my intentions for the new year regarding the change of Principal members on the policy. Everything was cancelled and i was assured by the contact centre agent (who's fortunate that i dont have his name anymore) that there would be a smooth transition with no need for me to contact them or Virgin Active again.<br> The relevant changes were made on the Health and Vitality benefits but not my Virgin Active contract. They promptly started charging their standard fee and not the discounted amount because Discovery didnt do their job. (as expected).<br> Be careful of them as the agents promise the world just to get members off the line.