VITALTY IGNORANCE OF CANCELLING VITALITY MEMBERSHIP SONCE JANUARY 2022

I joined discovery in November 2021. Vitality came as a free 3 month trial which they would not take a no for an answer. From January 2022 I have sent about 4 e mails to cancel. Every e mail was ignored. In march 2022 tb5e first debit order for vitality came off. (Friday night) they not open over weekends so i contacted them first thing monday morning to which tbe guy confirmed with me that he cancelled my vitality and that no installment would be deducted end april. I did not.recwive no correspondence of such so i contacted them via the app and guess what I received an e mail stating that the are processing my request And what happened they went and debited the account at midnight. They were supposed to load a re-imbursment for the monies debited in March and now they must do another one for April. WHY DOES VITALITY IGNORE ANY AND ALL REQUESTS FOR CANCELLATION AND THEN WE MUST FIGHT FOR.RE REIMBUR*****TS. maybe now with my complaint you will wake up cancel my vitality that i been trying to cancel since January and re imburse me the 2 debit orders that were ********ly debited otherwise I will go and raise a chargeback at the bank and they can deal with you. This is only for vitality