Vitalitys systems falling apart?

I went to pick up my apple watch yesterday. I have the code and the initialization fee has been deducted from my account. I drove through especially to pick up the watch in work time. They just told me that Discovery has been offline the whole day and they couldn't assist anyone. On trying to phone Discovery I had to give up after 15 minutes. Today i wanted to check my HealthyGear discount and all that I receive is a message that I'm not eligible!!!! When trying to call I had to give up after 15 minutes again....no answer. <br> What on earth is going on at discovery? Sad to see a company going from stellar service to a third tiered player in couple of years.