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Tanya V

1 reviews | Active since Jul 2011

27 Jan 2016, 09:09

Vitality Weekly Goal

This is now the second time in a couple of weeks where it says my weekly goal has not been achieved where it has been achieved. My weekly goal is 550 points and I did the following :<br> <br> 16 Jan - Gym visit (100)<br> 17 Jan - More than 5000 steps (50)<br> 19 Jan - Gym (100)<br> 20 Jan - More than 5000 steps (50)<br> 21 Jan - More than 10000 steps (100)<br> 22 Jan - More than 5000 steps (50) and gym visit (100) - so surely it should award the activity of the highest points and I only got 50 points. <br> <br> This is ridiculous, amazing how this happens now that one can start earning money back on your gym membership for achieving your goal. I must say, you have managed to turn something that was fun and motivating into something that is unpleasant and demotivating. I constantly have to check all my points actually get awarded. <br> <br> This is the second time it has happened this year!

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply27 Jan 2016, 11:41
Official
Hello tanyav1215,

Thank you for your comment and for bringing this matter to our attention.

We have referred this query to one of our Vitality Service Specialists to contact you and resolve.

Regards,

Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality