Vitality Watch Benefit

My fault: I did not meet the target and they tried to debit R124 for penalty and I did not provide for it at the time.

The following month they wanted to debit R334, I phoned to find out why is it R334, at that time I made a provision for R124. The person I spoke to said, no its R124, and it was processed tonight that day when I called to enquire.

8 Dec I had R220 in my Discovery Cr Card

Discovery Fault: around 8 Dec, I spoke to a lady she said deposit the money or your benefit will be revoked. I asked why is it R334, she explained why. so I needed to add the difference so she gave me an options to EFT from FNB account so that the money will be cleared in time for them to process on the 10th Dec. but I use Nedbank so she said she will enquire if there is a way to deposit directly to Vitality rather then discovery card.

Monday (19 Dec) she called me she says my request was not approved, I said what happens now should I deposit the money and call you when it showing in the Cr card and you can deduct? she said yes.

My complaint: 1. the consultant I spoke to said they have processed R124 and it was going to go through that night and it did not. There was R200 in my card provided for the

Complaint 2: The consultant said they will inquire about an alternative way for me to deposit straight to vitality she did not come back to me until Monday this week.

We agreed that I will deposit the money let them know when its showing in my discovery Cr card and they will run a debit order. I called today and I was told the benefit has been handed over.

Like really?

This is not fair.