Vitality & Vitality Active Rewards

WOW! I've literally had problem after problem with Vitality and Discovery in general. First my account activation takes 1 month, then i'm debited the wrong amount, then my account gets suspended, and now my Vitality points as well as Active rewards haven't loaded and registered since the 2nd and 7th respectively. On top of everything else Your app is pitiful. I've been regularly going to the gym as well as constantly reaching over 10k steps as well as12.5k steps daily. The last entry you under my Vitality points is on the 2nd of Feb! The last Active rewards entry on your app is the 7th of Feb! How is this even possible? I've emailed your customer care because i know you guys are under pressure but my email was just ignored! If this is how your service is then i am absolutely shocked and to be honest i regret signing up with you.Please sort this out ASAP!