Vitality & Virgin Active - What a terrible combination¹

The nightmare continues with Discovery Vitality. I've been struggling to get the same issue resolved since early 2021. Virgin Active's sales consultant accidentally used the incorrect date for my contract start date and show it shows I've only been a member since Oct 2021 and not May 2021. I've been having issues with VA to correct it and they've advised they have and that Vitality should now just do their part however, I'm still sitting with the same issue. My contract was issued in May 2021 and I've been paying VA since then. The sales consultant did something wrong and so I was asked to sign a new contract later in the year (Oct 2021). I don't know what he did but to date I've been having countless issues. I need the correct contract start date of May 2021 to reflect as I need to be awarded my gym visits and points on Vitality. Can this really be so difficult? It's almost May 2022 and I'm sitting with the same issue. Vitality's staff is totally *********** as they've asked me for the contract numerous times after I've already sent it and when they get back to me the they all say sorry Oct 2021 is the correct start date. When I asked to be called, I get sent mails, no one wants to take ownership of this.