Vitality & Virgin Active systems not synced

My brother and I have signed up for Vitality as well as the Virgin Active Gym membership.

My Vitality works fine and has been picked up on Virgin's system so I could sign up but my brother's has not been picked up. We've contacted both Discovery and Virgin Active on numerous occasions and we keep getting told that it will reflect in a day or 2 on Virgin Active's system. I don't have any other issues with Discovery and am not sure with whom the fault lies but I am fed up from all the to-and-fro communication that doesn't materialize into anything fruitful.

Please assist.