Vitality unsatisfied services and support

Firstly they never answer their phone and you sit on hold forever, Secondly they don't provide an email address you can send queries to that will respond. Thirdly the chatbot is useless. This is the most frustrating experience ever. All I want is to talk to somebody. My Vitality was cancelled on the 27th of October 2025 only after I have requested it via email already on the 2nd of October 2025. Cancellation of your Vitality membership - Mr L Jansen Van Vuuren ***) -MailRef#***#- Your Discovery Vitality membership has been cancelled Your Discovery Vitality membership will end as of 2025/10/31.

The keep on trying to deduct the outstanding money from my account and thus my debit order for my medical aid keeps on bouncing. Bank charges me R130 per bounced debit order. Will this be refunded x 2?