lM
liz M

1 reviews | Active since Jul 2015

12 Jan 2016, 15:27

VITALITY UNACCEPTABLE SERVICE through CALL CENTRE

I find it absolutely unacceptable that one tries to phone through to Discovery VITALITY and after holding on the call centre line gets cut off constantly, this has been going on for a week now. I have been trying to get through to sort out Vitality issues, and queries but cannot even get through to anyone that will help me ... this is pathetic service. One pays so much to be part of Discovery but to receive such pathetic service is unacceptable. I really have had enough now phoning back and forwards and not revolving any of my issues. Its ridiculous that even when one gets through to the Health side to explain that you can't get transferred through to Vitality because you are just going to get cut off, they still transfer you and you still get cut off. Whats happening with Discovery I mean really. They used to be considered a professional company one of the best medical aids, but with the service lately, one has to wonder if there is not maybe a better one out there.I most certainly will not continue to pay such high premiums and get such pathetic service! TOTALLY UNACCEPTABLE, and DISSAPOINTING!!!!

0
Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply12 Jan 2016, 16:42
Official
Hello liz0606,

Thank you for your comment and for bringing this matter to our attention.

We will investigate this query and contact you to resolve your query.

Regards,
Lebogang Masilo
Vitality Specialist