Vitality Travel refund process

Vitality Travel refund process

We rented a vehicle from Europcar via Discovery's Vitality Travel in early September. Everything was fine at that point although we found it strange that the full hire amount was charged on our credit card immediately. We however assumed that was the new standard practice in the rental industry.

We then had to cancel our booking and processed the request more than 24 hours before the rental as to incur no penalties (as per their terms and conditions). We were then informed via a pop-up message that we would receive the refund as soon as Europcar had processed it on their side.

No further communication was received, and their policy clearly states (par 41) that refunds would be made within 7 working days.

Almost a month later we followed up with Vitality Travel's contact center. only to be informed that we have to fill out a "refund request form" and that the refund could take up to 6 to 8 weeks!!

This is completed unacceptable and ********* behavior by Discover Vitality Travel and has made us reconsider our current relationship with Discovery.