Vitality Travel is the worst

It's impossible to get hold of Vitality Travel Centre and no response to emails. They will tell you that if your flight is within 72 hours please hold, and then you hold the whole day. This morning I made a call exactly at 08:30 when they start, and then I held for an hour. I am wondering from 08:30 how many calls were before me that I had to hold an hour. We tried again, we held for 2 hours. Even Facebook Discover Vitality can't assist they advised that they will try to get their travel partner to contact me, it's been 3 hours already and no one has contacted me. My flight is booked for tomorrow and I lost my father hence I have trying to contact them since yesterday morning. I am not sure why I keep going back to using Vitality travel, because I always have to fight first to get a proper client service.