Vitality The WORST loyalty programme EVER

About three years ago I made the bad decision of changing my Liberty Life insurance to discovery. i was lured to by the supposed benefits both lifestyle and financial. <br> <br> I have been unable to use the vitality programme since the beginning of this year. I had a problem with my salary as the persal of the dept of education was down and i was one of the affected teachers. i immediately contact all the relevant parties and explained what was going on. A discovery Life call centre agent assure me that all wa in order. it was subsequently sorted out and i tried to use the Vitality movie cards since March this year. i have been locked out of the system. i have made several phone call, visited the branches and spent money on data bundles trying to sort the problem, but to date i have recvd nothing in terms of any of promised benefits. I have requested a refund for the subscrpt. that has been paid but was told that it was against cmpany policy. so what would you call taking fees from a customer but not delivering the promised benefitts