Vitality Team Pack-No delivery

I joined Team Vitality on 2015/01/12. In the email it was stated that my pack would be delivered in 7 days. It is almost a month later and after multiple extremely frustrating calls and emails, I have yet to receive my pack. The companies that you use are Digital Planet and RTT Intelligent Logistics, both of which you have entrusted with your reputation and both of which have proven to be inefficient, unprofessional, and incapable of a delivering a simple package.<br> I have offered to collect the pack as I can bear to spend one more minute following up and begging these companies to do what they are paid to.