Vitality Team letting down Android Users!!

Its been 3 weeks that I have been struggling with my Vitality weekly goals not appearing on my app. Been sending thousand of emails and screenshots which creates reference that the technical team don't even which to use at this point!!This also affects my weekly plays!!It's difficult for me to reach my goals cause they are unknown to me.. I'm frustrated cause iv been told it's my phone or I need to uninstall the app and install again. Is Android not good enough for Vitality?? Will I be Re. Embursed for all my plays?? Nobody knows how to solve my problem!! Today Mark's the 4th Week!! Whaaaaat a service!!