Vitality team doesn't seem to care

Hello,

i am hoping someone from discovery see's this so i can get some assistance because the Vitality team doesn't seem to care.

i have the Apple watch through Vitality, unfortunately i was in hospital for 3 days last month so for that week only i was unable to hit my target and am now being billed for the watch.

Apparently being in Hospital is not a good enough reason to not hit your target, how is that realistic or fair?

please help. "Vitality Review Applications ********** 132"

Thanks, Sean