VITALITY SYSTEM IS FAULTY!!

For the passed few weeks I have had to call in for every single workout to find where my allocated points are?? I have spent hours on the phone, trouble shooted, followed instructions and still DISCOVERY DO NOT ACKNOWLEDGE there is fault in THEIR system! The insist its my fault even though I have spent up to an hour on the phone to the call center going through all the steps to ensure everything is synced, working and switched on. Then I receive a call telling my it’s my fault and Discovery have done a full “investigation” and “”escalated” blah blah blah blah, YET here I am complaining to Discovery Vitality AGAIN! Workouts using my polar heart monitor ARE NOT BEING PULLED THROUGH despite EVERY SINGLE ITEM ON THE TROUBLESHOOT “list” being correct. I have delinked, relinked, switched off switched on as per instructions AND HERE WE ARE!! VITALITY SYSTEM/workings off IS FAULTY! Yet NO ONE TAKES RESPONSIBILITY Should I also add: still waiting for the forms promised by credit card division to apply for an upgrade on my Discovery credit card to try get the Apple Watch??? The emails never came and the online system is.... wait for it, FAULTY! Despite a lengthy phone call to Discovery card division where I was told the website had a few technical problems!! I only called them as the online application was faulty (wouldn’t accept my mobile number in any format despite my number already being the system??) that lead to the looooong phone call... that was over two weeks ago... no email, no form. Let’s not forget the second attempt where I was left on hold for over 11 minutes.... ENOUGH OF THIS! Customer service 0-10 Vitality customer service 0-10 Vitality is NOT FREE! We pay for it! It should work 99% of the time and not need members to keep calling in to find out why they have not been rewarded for workouts! FIX THIs DISCOVERY!!