Vitality System Failure

Dear Discovery,

In the event that you read this, I am a customer of your service for a variety of products. Recently, I decided to start tracking my vitality status using the ''tools'' including apps to find that my points have not pulling through for some time. I contacted your call center numerous times for the same reference number ***.

After a number of promises to resolve this ''calculation'' error I am still not seeing my points reflected after numbers gym visits and workouts.

It appears there is a management crisis with your systems failing. I expected more from the technology and it seems like Discovery now has a new business within a business called ''client issue management'' which is also not being handled appropriately.

I understand you wish to grow your business with other products but firstly tend to your consumer needs. Have your management address the issues presented from customers in a timeous fashion and if the need be escalate this to the senior management to resolve if they are equipped to do so.

This situation is most regrettable judging from the high volume of poor discovery reviews on this site.