Vitality Support Team - Useless

<p>Discovery,</p> <p>It is now something over 2 weeks I've been waiting to get some clarification from your support team with regard to problem I've originally reported.</p> <p>Every now and then, my Vitality workout points are not reflecting on your system and this is really messing up my already tough weekly goal targets. All started happening about month ago with these latest point changes as before that I've never had an issue.</p> <p>Dealing with your so called "support" team is an absolute nightmare(WRefNo# ********** 834#- -MailRef# ********** 361#- -MailRef# ********** 005#- or reference number ********** 565, ********** 871, ********** 129. ********** 834, ********** 920). I've 100000 of these references for the same issue I've reported. Your support team don't even read messages properly and it seems they also use some kind of generic templates for reply. In addition, instead of few engineers following up until problem is resolved they all get involved which lead to even more confusion.</p> <p>I am absolutely appealed by your support and overall service. What has happened to a company which was once a leader in this space? Absolutely shocking how much you don’t care and that you leave me no other choice but to report this to the ombudsman.</p>