Vitality still not working and no end in sight

Everybody seems to be having a problem with discovery vitality since the 02 January 2016. <br> <br> I have renewed my team vitality membership and still awaiting my 2016 running licence. Every time I call vitality, they advise that we will be sent notifications in due course. Besides sitting and waiting to talk to a consultant for about 45 minutes, every one of the 11 consultants that assisted me promised to follow up and call me back as soon as they have feed back. To date nobody has called. <br> <br> Discovery vitality fails to understand that we need those licences before 31 January 2016. Why start a running club when you can't manage it? Discovery is claiming that the problem lies with the apple watch promotion so why are there faults with all other services?