FF
Faizel F

1 reviews | Active since Mar 2009

22 Mar 2016, 18:20

Vitality Ster Kinekor Kids not working

Ive been trying to get this issue resolved for more than 4 months now. I have two Vitality children movie cards that is not working. Ive called at least 13 times spent hours waiting to get through and every time consultant confirms there's a problem and that it will be escalated. The problem is STILL not resolved. 4 MONTHS. Been promised to be called back today BUT no callback. - Please fix my child's movie card benefits. Thank you.

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Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply22 Mar 2016, 18:35
Official
Hello tarmac,

Thank you for your post.

We have referred this query to one of our Vitality Specialists to contact you and resolve.

Regards,
Discovery Vitality
FF
Faizel F's update16 Jun 2016, 09:04
Reviewer Update

*** Praat. Its not fixed 8 months later. Tell the Vitality Specialist I want to hear nothing else but its fixed and re-imburse for the money I spent for my movies. And HE/SHE must test the card numbers personally before they call.