Vitality status changed

On the 2nd of Feb I noticed that my Vitality status changed from Diamond to Silver. After logging a query they first said that I did not make the required points. I noticed that my points for last years Walk the talk no longer reflected and rep**** as well as logged a new query. Since then they have acknowledged that the fault was on their side because they allocated another lower set of points for the day. Since then my points are still incorrect and I have had no further response.<br> <br> I know for a fact that I am not the only one affected by this and that the issues around taking the lower of the points for any day has been raised with them before. Instead of this issue being fixed across the board for all their members, they would rather argue first that the issue is with their clients.<br> <br> My experience with Discovery in the past has been very good, but this along with some other issues I have faced recently is making believe that the good service that I have experienced in the previously is a thing of the past.