Vitality site banking details not working.

Hi,

For the past few months it seems discovery has had massive issues across the board.

When you try address them vitality will tell you it will be sorted by end of the month.

This happened 3 times with me having successfully updated my banking details on their site and confirm with them about everything now being sorted.

Its the 4/5 month now and in spite of this clearly being an issue on their side, their help staff has not only not helped in the matter but aggrevated the matters by not even knowing what I need to send them in order to do the manual update.

Once sending the form mention ID copy required as well, then after that mentioning bank statements, when these exact details are already on their site in their database.(when sending a mail requesting something, make sure you request everything needed)

The worst part is this is only my most critical problem, the other problem is their huawei sync, you do exactly as they ask, then they recommend enabling settings that have nothing to do with health sync, and when you call them out on this they will reply with asking for the same screen shots and a few new ones as if there are not multiple reports of it not working.

Perhaps you should have a detailed setup process so you dont have 100s of upset customers.

I am highly annoyed by the bad service i received. I am at the point where I would mention staff by name. Do not tell your clients things will be sorted multiple times in a row when you didnt even check that their problem is sorted especially when you make them jump through loops and wait days to weeks for replies.

Regards, Chad