Vitality Shoe Booster, took my money for nothing

<p>I bought a shoe from Sportsman's Warehouse. I was advised in store that shoe qualified for the shoe booster. They didn't stock it in store so I was advised to either buy online or buy from another store. I bought the shoe online. It had a discovery logo next to it, which I assumed meant it qualifies for shoe booster, so I purchased it online.</p> <p>I now queried my rewards and was advised by the call centre agent that the shoe does not qualify for shoe booster and my 30 day period has lapsed so I have to pay R300 again</p> <p> </p> <p>I think this is unfair. Firstly, If I haven’t purchased the right shoe within 30 days the decent thing to do is send an automated reminder. If I don’t pay my insurance premium they will even call me. The call centre agent said I should have known it specifically mentions running shoes and my shoe isn’t running shoes. When I asked the person in store if the shoe can be used for moderate running and he says yes, doesn’t that make it a running shoe? What is a running shoe?</p> <p>There is also no list of what shoes qualify for shoe booster, so the consumer has to rely on the advise of consultants work in store. I have phoned (check recordings) and confirmed this does not exist. Now I’ve wasted R300 because of this and because discovery have a poor process that is not very clear. This least you can do is give me my R300 back.</p> <p>This is the response I got from Discovery via email:</p> <p>"The Nike metcon does not qualify for a shoebooster cashback. When making shoe purchase please ensure that you view the catalogue of qualifying shoes that will earn you a cashback from the Discovery website."</p> <p>I can't find the catalogue, nor can a consultant show me where it is and they have confirmed it does not exist. Certainly at the time nothing existed.</p>