Vitality sending me on a wild goose chase.

I was meant to be refunded for my Jan membership fees (R756). Virgin Active advised that they can only process the claim once they get the order from Discovery to do so.

This is what happened: (I explained this to 9 people already over the phone. With long holds on the lines to be given the run round).

My current problem is that today on the phone the last 3 agents I have been put through all say different things without any way forward to resolving my problem. To add insult on injury I have been advised by the last agent on the phone I must go to Virgin Active and head hunt a sales agent that I signed up with (which could be anywhere in South Africa). She even said there is no record of me signing up for Vitality at all on the system.

I feel I am running around like a headless chicken and still not getting any resolution to get my money. It is really frustrating waiting on hold for more than 3 minutes and transferred to another person and have to say the same thing.

To be honest with you guys I am now starting to lose confidence in Discovery as a whole. I no longer say to my family I have any products with Discovery because I fear the same thing would happen to them. The agent on the phone are well mannered I must say, however not being able to come up with a way forward or first time resolution.

All I want is for this matter to be resolved as soon as possible and getting my money back. Would I have asked for too much?

This morning I waited for the call back and nothing. Virgin Active can confirm that my Vitality was activated on 16 October 2018 and Discovery sent them a request to cancel it.