Vitality ****

I received poor service from Discovery and unfortunately this is now costing me. I was told about vitality active, only to find that the gym that i go to doesn’t qualify yet a discovery consultant checked and confirmed that my gym does qualify. I have to now pay re-activation fee at virgin active using my own money because they are refusing to take accountability for their errors. I have been following up for two weeks, at first I was told that they will cover 50% of the activation fee and now they are sending me altered conversations from their records