Vitality rewards outstanding

On 01.08.2019 a new vitality membership was created for me as I had joined my company medical aid. I was advised that I could not use my existing one, even though I suggested that I would like to keep it and link to my life policy as I was already earning 25% cashback on PNP, healthyfood points, 25% at Dischem and had the gym booster.

Since the new profile has been created, I have had endless issues. I am not earning PNP healthyfood cashback, healthyfood point.

Dischem cashback was only paid in Oct Gym booster only from Oct, previous months are still outstanding.

I have phoned vitality, left queries on the vitality app, emailed and have followed up with my advisor. Vitality have not gotten back to me and my advisor doesn't keep me updated unless I follow-up.

This service is very disappointing and the time-frame taken to address these issues is unacceptable.