1 reviews | Active since Aug 2014
Vitality Rewards for International Flights
My husband and I am planning my first abroad trip to climb to Everest base camp in 2017. We got an mail a while ago about the 35% discount Vitality offers on international flights if you have a discovery credit card as well.<br> What we were not told is that certain flight schedules are not part of this Rewards plan. I checked and saw that Emirate airline is on the supplier list but the flight to Nepal, Kathmandu is not. Colleagues of mine flew to Nepal with Emirate and I mailed Discovery hoping for a consideration looking into the possibility to accommodate me with my request and maybe explore the option as I am sure I am not the only Discovery client from South Africa that wishes to take this trip.<br> I got a mail back stating sorry it is not part of the list and they cannot help me. I phoned today to the call centre to request a supervisor or manager to assist me and I was bluntly told that management said agents should be stern with customer about this and no negotiation can be done. I am absolutely flabbergasted by this response and utterly disappointing as do understand that contracts are in place for this transactions to take place but surely the supplier is not changing.
Thank you for your post.
We will investigate this query and contact you to resolve.
Regards
Discovery Vitality
Thank you for your post.
We will investigate this query and contact you to resolve.
Regards
Discovery Vitality
