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Aye-Htun Ohn

1 reviews | Active since Aug 2012

09 Dec 2015, 09:46

Vitality Rewards Discriminates Towards Disables

Dear Discovery Vitality,<br> <br> Thanks for bringing the Vitality Active Reward program. However, I feel that this program discriminates towards disabled community. Your vitality points program is only gear towards abled-bodied persons but completely disregards active and healthy disabled persons. <br> <br> I decided to get the Apple Watch program to keep track of my daily activity, and I can already see the unfairness of your systems. Currently, your system set my weekly goal to 950 vitality points. I have friends who are abled-bodied and fit, and their goals are set at much less points per week. I know there is no way of your systems knowing that I am a wheelchair bound person and that system set the gaol for each individual. However, I have brought this to your attention via your Call Centre numerous time but nothing was done about it. Thus I am bringing this to the attention of social media. <br> <br> Despite the odd against me, I decided to take on the challenge and activated your program for Apple Watch, aiming to beat your system. However, I am once again hard done by your system this morning when my points for 7th Dec was taken a

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply09 Dec 2015, 13:27
Official
Hello ayehtun.ohn,

Thank you for your comment and for bringing this matter to our attention.

We see that one of our Service Specialists has contacted you and is busy assisting you with this matter.

Your reference number is ***.

Regards,

Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality