Vitality Rewards & Apple Watch Benefit

I have been trying to resolve a simple issue with Vitality for almost a month now, and every time i call i get transferred between Discovery Bank & Vitality, and then i'm told a different department needs to help. For some reason i am unable to activate the Apple Watch Benefit, and this issue has been ongoing for a MONTH now. I was told an IT agent will contact me because it appears to be a IT issue on my profile, and i should expect a call within 2-5 days. The next day another agent calls and ensures me that the matter has been escalated and that an agent will contact me shortly. Today i follow up and i'm told it's still within the 2-5 days, so give it time.

I am a Discovery Health, Vitality, Bank & Insurance member. The fact that this issue has been ongoing for an entire month is honestly the most frustrating thing ever! i cannot keep calling into your contact centre every day for something as simple as a watch activation.

You pride yourselves on the ease and quickness of your services and benefit activation, but a month for a watch activation is completely pathetic!

I am deeply disappointed with Discovery as i have never had an issue before, but the lack of interest in resolving this matter has made me relook at my portfolio and i will move my money elsewhere. This is honestly just ridiculous.